All shipments from Airgundesigns.com are considered FOB origin. What happens if your package is lost by the shipper? AGD will assist in locating lost packages. However, packages must be undelivered for the shippers recommended amount of time before a claim can be filed. For USPS Priority mail that is 14 days before any claim can be filed. For USPS, insurance above $50 has to have been purchased for a claim to be filed for an amount above that. With UPS you can file within 24 hours of a guaranteed delivery date or within a week normally. USPS claims only cover $100 unless additional value has been declared and paid for. If a shipment is mailed First Class Tracked there is no claims process, it's simply considered lost mail. All shipping rates from AGD do NOT include insurance above the normal coverage unless stated in the product. Additional insurance can be requested by the buyer. Once packages are scanned and received by the shipper, those carriers and legally the buyer are now responsible. Proper insurance is the only guaranteed way to recover from a lost package. If you require insurance, please request before ordering or request in the notes of the order before shipping. We will contact you for insurance cost and payment before we ship. Some products like a base or full gun purchase will require insurance in the product sale. We may request that a customer pay for insurance before shipping an order. Please note: replacement of a lost order by a shipper is not an automatic liability or responsibility of AirgunDesigns.com to do. We will work with customers and shipper to find lost packages, but AirgunDesigns.com is not finanically responsible to replace a lost order by a shipper.